Frequently Asked Questions

Custom packaging

What type of packaging can you customise?

We offer a custom solution to design and supply almost any packaging requirements.

What is the most common custom packaging for shipping products?

The most popular packaging that is used for shipping and brand awareness by online and
eCommerce is listed here,

  • Custom Shipping Boxes (RSC Regular Slotted)
  • Custom Mailer Boxes (Whiteboard or Brown (Kraft) Board
  • Custom Bubble Mailer
  • Custom Courier Satchels
  • Custom Products Cardboard Boxes.
  • Custom Printed Tape.
Is there any setup cost for printing custom made packaging?

Yes, there is a set-up cost for printing tools and plates to be made up and artwork design if you don’t have one already. These are one-off costs at the beginning of the process unless there will be further changes to the artwork or design later on.


Shipping and lead times

Do you offer a return or exchange

Yes. AXE Packaging will accept returns within 30 days of receiving the goods for a full refund or exchange excluding any cost related to the shipping and handling.

Custom Made Packaging or made to order packaging products.
This policy only applies to our standard stock, custom made and custom print packaging products are non-returnable or exchangeable unless the issue resulted from our error. If that happens, AXE Packaging will cover the cost for the returning and delivery of the replacement products. Find out more on our terms and conditions page.


Any questions?

If you have any questions or concerns that weren’t answered here, don’t hesitate to reach out to us and we’ll get to you as soon as we can.

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